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Policy Hub

Privacy Policy

General provisions

This Privacy Policy describes, among other things, the methods of obtaining, the purposes and legal basis of processing, the principles of storage and sharing, and the methods of protecting personal data collected via the Oen.com website (hereinafter referred to as the "Oen.com Website" or "Website").

The personal data of Users of the Oen.com website are processed in accordance with the provisions of generally applicable law, in particular the provisions of the GDPR (Regulation (EU) 2016/679) and applicable national telecommunications and data protection laws.

§1. Definitions

Whenever this document refers to:

  • Personal data – this means information about an identified or identifiable person, directly or indirectly.
  • Processing of personal data – this means any action performed on personal data, such as collecting, recording, organizing, structuring, storing, or deleting.
  • Personal data controller – means an entity that, alone or jointly with others, determines the purposes and means of processing personal data.
  • User – this means any natural person visiting the Oen.com Website and/or using one or more services or functionalities provided on the Website.
  • Registered User – means a user who has created a user account.
  • User Account – means a set of resources and permissions within the Website assigned to a specific registered user.

Data administrator

The controller of personal data of Users of the Oen.com Website is OEN WELLNESS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the Register of Entrepreneurs of the National Court Register (hereinafter referred to as the "Company" or "We").

Data Protection Officer

To assist in complying with personal data protection laws and to monitor compliance, the Company has appointed a Data Protection Officer. You can contact the Data Protection Officer via email at customercare@oen.com.

Methods of data collection and scope of collected data

We collect personal data primarily directly from Oen.com users. Users provide or leave their personal data at various stages of using the website. Data is collected:

  • when you send us a message via the contact form;
  • when registering and creating a user account on the Website;
  • after creating a user account on the Website, when the User decides to complete their profile with additional data;
  • when completing a health interview;
  • when purchasing a product offered by us;
  • when the User pays for a product purchased through the Website;
  • automatically during your visit to the Oen.com website (via cookies).

Purposes and legal basis for processing personal data

We process the personal data of Oen.com users only to the extent necessary to achieve the purposes for which they were collected, including responding to inquiries, operating user accounts, composing individual Oen products based on health interviews, accepting orders, handling complaints, and conducting marketing and statistical analysis. All processing is carried out in accordance with Article 6(1) and Article 9(2) of the GDPR.

Data Recipients

Access to personal data collected through the Oen.com website is primarily limited to our authorized employees. In justified cases, we may transfer or provide certain personal data to authorized public entities, banks, IT service providers, accounting firms, and courier services.

We do not sell or exchange personal data obtained via the Website with other entities for marketing purposes.

Data subject rights

We respect all data subject rights under the GDPR. Every data subject has the right to request access to their personal data, request rectification or deletion, request limitation of processing, object to processing, and data portability.

If personal data are processed based on consent, Oen.com users have the right to withdraw that consent at any time.

You can exercise these rights by sending us an appropriate request to the following email address: customercare@oen.com.

Data security

We secure personal data collected through our Website in accordance with the guidelines set forth in the GDPR. We employ appropriate technical and organizational measures to ensure an adequate level of security of personal data and protect it against accidental or intentional destruction or damage, accidental loss, modification, unauthorized disclosure, or unauthorized removal. For example, we use secure internet connections encrypted using an SSL certificate.

Cookies

Like many other websites, Oen.com uses cookies to collect and process anonymous data about users. We use cookies to analyze how Users use the Website, to improve the operation of the Website, to improve the functionality of the services we provide and to adapt them to the individual needs of Users, as well as for statistical purposes.

Final provisions

We reserve the right to make changes to this Privacy Policy. We will inform Website Users of any material changes.